Shipping Destinations
We currently offer standard shipping to the United Kingdom, Europe, the United States, and Canada through our standard checkout system.
If you would like an order shipped to a destination not currently available at checkout, please contact us at contact@veytharielflame.com. Where possible, we will be happy to provide a bespoke shipping quotation and discuss available delivery options.
Processing Times
Most in-stock items are dispatched within 3 working days of purchase.
Some products are handmade, made to order or supplied on backorder. Where this applies, estimated production or lead times will be stated on the relevant product page.
Backordered items are not currently held in stock and must be obtained from suppliers before dispatch. Lead times may vary depending on supplier availability, manufacturing schedules and international shipping. While many backordered items arrive sooner, some orders may take several weeks or, in exceptional cases, several months to fulfil.
Where estimated lead times are available, these will be displayed on the product page at the time of purchase.
Where an order contains both in-stock and backordered items, we may dispatch items separately as they become available. This helps avoid unnecessary delays and ensures customers receive available items as quickly as possible.
In some circumstances, we may contact customers to discuss alternative arrangements where appropriate.
Shipping Charges
Shipping costs are calculated automatically at checkout based on the destination, package size, weight and applicable shipping rules.
Delivery Estimates
Estimated delivery times are provided as guidance only and are not guaranteed.
- United Kingdom: Typically 2–5 working days after dispatch.
- Europe: Typically 5–15 working days after dispatch.
- United States and Canada: Typically 7–21 working days after dispatch.
Delivery times may be affected by customs processing, postal delays, weather conditions, public holidays, carrier disruptions, and other circumstances outside our control, including the occasional act of infernal mischief.
International Orders
International customers are responsible for any customs duties, import taxes, VAT, handling charges or other fees imposed by their country.
These charges are not included in our product prices or shipping charges unless explicitly stated otherwise.
Lost, Delayed or Damaged Orders
If your order is lost, delayed or arrives damaged, please contact us as soon as possible at:
We will work with you and the relevant carrier to investigate the issue and, where appropriate, arrange a replacement, refund or other resolution.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is accurate at the time of purchase.
Veythariel Flame cannot be held responsible for delays, losses or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
Questions
Questions regarding shipping may be directed to:
Last Updated: 2 June 2026